F.A.Q.

1) I heard the Vatican is closed on Sundays does that mean you'll arrange to bring us elsewhere in Rome since I'm assuming it will be unavailable?

The Vatican Museum and the Sistine Chapel are closed on each Sundays except the last one of the month. The Basilica of St.Peter's is always open so you will be able to visit it and if you are lucky enough you might be able to see the Pope since he gives a Blessing on this day. When the Vatican museum is closed it will be replaced with a visit to the catacombs or something else you would like to see.The tour is very flexible so we do not follow a strict itinerary and if you have any suggestion we will be happy to satisfy it.

2) What is the difference between a tour guide and a driver - guide ?

For those of you who are booking private tours for the first time, perhaps a little clarification would help. A tour driver and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services will cost more.
A tour driver is not licensed, has not attended "guide" school, and is not permitted inside the site to tell you about the history. Naturally, their services will be more economical. Many drivers are just as well versed in the area history as the guides. The difference of course is that they have to tell you the facts before you go inside.

3) What is the difference between a tour guide and a tour escort with bus with over 8 passengers ?

We offer two different services that of course are quoted differently,

a) bus with driver and tour guide. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A liscensed guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services will cost more.

b)Bus with driver and tour escort , which is training to be a guide but doesn't have a permit.

Honestly their service is more requested since they study a lot and most are still at school, and give more or less the same information the professional guides do.They speak english and are well mannered. However due to strict Italian laws & regulations that protect officially licensed guides, our tour escorts can explain the sights only from inside the vehicle, but are not allowed to do so once they are outside the vehicle. Naturally, their services will be more economical.

4) Do i get the driver requested?

I wish i could guarantee for your tour the driver requested .You probably read about him or he was suggested by a friend and knowing that he will be assigned to you maybe will let you feel more secure about booking a tour with us. I will be honest with you and not lye saying, yes he will be assigned to you knowing that there are many things that can change from now to the day of your tour. We schedule the drivers tours at the beginning of each week and try our best to assign to each client the driver requested .This happens most of the times but not always. Please be reassured that all the drivers used by driverinrome are trained to be friendly , informative and safe. Some are more fun some more informative but the important thing is that you will be satisfied with them!!! Remember it takes years to get a good reputation and one unsatisfied client to ruin it , so do not worry you will have a great time with our tours. If you have a preferred driver or more then one, when you book a tour please let us have the list so we can try to satisfy everyone!!!

5) How do i make a reservation with driverinrome ?

If you wish to secure a reservation with driverinrome provide us with your credit card information and telephone number. If you do not feel secure to send your credit card number by e-mail you may either fax it to Remo Melaragno: Fax: 011 39 06 61532259 or you can mail it to us with 2 separate emails. Otherwise click on the secure page
http://www.driverinrome.com/reservations.html
Payments can be made in Dollars, Euro, traveler cheque or personal cheque at the end of each tour.
NO CREDIT CARD, sorry!!! The credit card is used to guaranty your reservation but will never be charged. Once we have this information we will e- mail you a confirmation of your booking.

6) I booked a transfer from the airport.Where do i meet my driver?

Once you have collected your luggage and cleared custom head to the information desk of your terminal.This is where you will meet you driver.He will be holding a sign with the name shown on your reservation confirmation .It normally takes 40 minutes from the moment your flight touches ground that you phisically meet you driver, unfortunatly we italians work slow especially during the hot summer .So if it you notice it is taking longer , please call us at :

Daniele 011 39 33841809478
Remo 01139 3337080868
Office 01139 0661522395

Or ask the custom police officer to let you come out for a second to tell your driver you'll be late. If the driver does not hear from you he might not wait longer than one hour. After 1 hour extra time will be charged. Please remember that the driver is not allowed in the baggage claima area.

If you miss your experience a long delay , please contact us at the numbers provided above . If we do not hear from you may be charged for the time we have to wait for you at the airport. If you miss your flight or your flight was cancelled and we do not hear from you , you will be charged for the full amount of your transfer (and tour if requested).